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Company Policies
Fumfie.com Company Policies
At Fumfie.com, we are committed to protecting your privacy online. Your Private Information will never be disclosed to anyone and will be used for business purposes only. All orders are placed through a secure online server. We use Go Daddy Secure Certification Authority - a trusted third party - to assure your security. Only Authorized persons have access to your information.
Data Security and Protection
We guarantee that every online transaction you make will be 100 % safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We also make every effort to ensure that your purchase experience at Fumfie.com is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSL) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.
To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://…) in the Web site address to indicate that you're in a secure environment.
We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file. If your uncomfortable ordering online you can always order by telephone, toll free 1-866-666-9198. Also, please note that Fumfie.com reserves the right to deny the request to ship to an address other than the billing address.
Confirmation, Pricing and Availability
We make every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours after confirmation. Please note that shipping time does not include processing time. If there is a problem with your order you will receive an email stating more details. Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process. Standard shipping is free to the 48 contiguous states, orders shipped to anywhere outside the 48 contiguous states are subject to additional shipping costs. We also offer expedited shipping options. All charges and fees imposed by governments and territories on international shipments are the responsibility of the customer. All parcels are shipped via UPS or USPS. Payments for orders shipping to an APO/FPO address are made through wire transfer only. All APO/FPO parcels will be shipped via USPS. Once the parcel arrives at the APO/FPO address Fumfie.com is no longer responsible for the parcel. Should a package be lost, missing or stolen from the APO/FPO address it is the responsibility of the customer. Unfortunately, it is common that packages are lost or damaged during delivery, and therefore insurance is required on every order that we ship. Please note that insurance is a separate charge which varies depending on shipment destination, transit time, package weight, dimension and total value of the entire order. Therefore please be sure to ask our Customer Service Representatives about our shipping options and the cost associated with insuring your order. All shipments will be insured by UPS or USPS for the first $100.00, and by our third party insurance company for the remainder of the package. If the package containing your order is lost or damaged during shipping, we will certainly replace what is lost or damaged. All costs involved in insuring each package unless otherwise authorized by an employee of Fumfie.com will be forwarded to the customer at the time of purchase. Please be aware that because cost prices fluctuate from week to week, we do not offer any price protection once an order has been shipped. We also are not responsible for pricing errors.
Information Collected
When shopping on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information. We may also collect, or our third party ad server and content server will collect the URL you came from, IP address, domain types (e.g. .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit.
How Information is Used
We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, for statistical purposes and to administer our systems. We may use third parties to help us fulfill orders, to help process payments, to provide customer service, to serve site content, to help administer promotional emails, and to administer warranties purchased. We give them access to the information needed to complete their job. Sometimes that includes a portion of your personal information. Our computer systems protect personal information using an advanced firewall server technology.
Cookies
We use cookies to help identify you when you visit our store and to customize your experience. The cookie contains a randomly assigned user identification number, the country where you are located, and we may track where you came from, and how you browse our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We do not disclose your personal account information or any information about your purchases to anyone.
When you leave our site, we are no longer responsible for protecting your privacy. We suggest your review the policies of the new site. These other sites may use their own "cookies", collect data or solicit personal information from you. Please be advised Fumfie.com is not responsible for the privacy policies and guidelines on these sites.
Fumfie.com reserves the right to modify this policy at any time.
Sales Tax
All orders shipped to the state of New York are subject to pay sales tax.
Return Policy for Cameras, Camcorders, and Accessories
When you shop at Fumfie.com, we want you to be completely satisfied. If you find that you must return an item, we try to make this process as easy as possible!
Within 7 days of receiving a shipment you may return any unopened or unused products for a refund less a 15 % restocking fee to cover costs by our processing terminal and our shipping carrier. Please note that we also have every right to charge any shipping, delivery, and / or intercept fees which occur from our shipping carrier. A refund will be issued only to the original credit card which the charge was made.
Also, please note that any order which is refused upon delivery is subject to a 15 % restocking fee to pay for the shipping costs both ways as well as the charge and the refund fees which we incur from our processing terminal.
In order to begin the return process, please contact our customer service department to obtain a Return Merchandise Authorization Number (RMA). You can do so by calling 866-666-9198 and selecting the appropriate option for customer service. When packing up your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund. Please note that an order will not be returned nor will it be refunded without obtaining an RMA number initially. Several items which are non-refundable include but are not limited to extended warranties due to the fact that each warranty is preregistered with the product serial number of the camera purchased.
Cancellation Policy for Cameras, Camcorders, and Accessories
Please note that orders can only be cancelled and refunded in full if they are cancelled within the same day that it was placed. If an order is cancelled any time later than a day after it was placed, there will be an 8 % charge to cover credit card and other fees. No order can be cancelled or adjusted once it is in shipping status.
Return Instructions for Cameras, Camcorders, and Accessories
Use the original packaging or a strong corrugated box. Pack and tape your package securely. Follow the instructions in your RMA email to ship the package back to us.
International Credit Cards
We do not accept any form of credit or debit card issued from any country outside of the United States. If, however, an international credit card was indeed charged, the order will be immediately cancelled and the card will be refunded or the charge will be voided. Please note that we charge in US Dollars and refund in US Dollars. We do not have any control over the exchange rate between currencies. Additionally, Fumfie.com is not responsible for any discrepancies in the amount refunded due to the exchange rates. Place an order with an international credit card at your own risk.
Gift Certificates
Gift certificates cannot be exchanged or returned for cash, credit or check.
Return Policy for Appliances (Refrigerators, Microwaves, Dishwashers, etc.)
Please note that because appliances are special order products, we do not accept any returns for appliances. In accordance with this policy, appliances which are attempted to be delivered, but are refused by the customer, are subject to a 40 % restocking fee to cover credit card and shipping fees which we incur from our processing terminal and our shipping carrier, respectively.
Price Match Policy for Appliances (Refrigerators, Microwaves, Dishwashers, etc.)
Fumfie is now taking its customer service to the next level. If you find a lower price for an in stock product from an authorized dealer, Fumfie will do everything in its power to match or possibly beat that lower price for you. The final price must include shipping, handling, and tax. Customers must present the certified written document required to give the lowest price possible. Fumfie will not match any special offers, rebates, clearance, closeout, damaged, used, returned, open box, or floor models. Price matching will only be available prior to shipment. Fumfie reserves the right to revoke this policy at all times.
Delivery for Appliances (Refrigerators, Microwaves, Dishwashers, etc.)
Fumfie offers 3 basic delivery methods anywhere in the United States. There will be a $200 charge for any appliances that need to be delivered by ferry. Please note signature is required for all deliveries. Free shipping is not available for orders shipping Internationally, orders being shipped to Hawaii, Puerto Rico, Alaska or anywhere that requires service by water or air. There will be an additional fee for any door removal required at time of delivery, please call in to our sales department for pricing.
- Standard Delivery – The Standard Delivery offers you a curbside delivery that will be at no extra charge.
- In-Home Delivery – The In-Home Delivery offers you a threshold delivery. The driver will not remove any packaging or boxes.
- White Glove Delivery – The White Glove Delivery offers the driver carrying the appliance to the room of your choice, as well as removing all boxes and packaging.
Questions?
If, at any time, you have questions about returning an item purchased on Fumfie.com, please call Customer Service department at 1-866-666-9198 or send us an email at info@fumfie.com
